INFORMATION (FAQ: Frequently asked questions)
Where is Dede Joshua product made?
Our products are fashioned, designed and tailored in United State.
Some of our raw materials are from Africa to keep with the true origin of our raw materials, the authenticity of our fabric production, the organic nature of our dye, and prints fabrics.
Where is Dede Joshua product made?
Our products are fashioned, designed and tailored in United State.
Some of our raw materials are from Africa to keep with the true origin of our raw materials, the authenticity of our fabric production, the organic nature of our dye, and prints fabrics.
How do I know my size?
A size guide with general recommendations is available on each product page to help determine the best fit.
If further assistance is needed, please Contact Us: customercare@dedejoshua.com
What are the steps to take to preserve the lifelong of my garment?
We recommend best to follow these care instructions to maximize the garment’s lifespan.
Why is there a slightly different color shade from what I saw online and the color shade of my received clothing Is?
During the photoshoot of each item, the lighting, and the camera`s perspective, may affect the color, reflecting a slight color difference. This does not affect the appearance of your choice garments.
How to prepare your garment before wash and apply the washing instructions
It is best to turn the garment inside out, fast all buttons up or zipper, on garment, on garment. Process to follow the wash instructions that came in your garment.
The following are key symbols of garment care.
Hand wash in cold water with like color
Machine wash delicate.
Do not bleach.
Tumble dry low heat setting.
Hang to dry.
Iron on low 110oC (230F) temperature
SHOPPING
What If the Item iam interested is sold out?
New items can sell out rather quickly, Please contact our customer care department. We will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
Why was my order cancelled?
Some of our garments are semi limited pieces (we designed and created not a lot of the pieces) the item you might have ordered could be one of our limited pieces and suddenly out of stock and is no longer available.
If you have ordered other items, these available items will be shipped to you.
The out-of-stock limited item will be removed from your order for refund.
PAYMENT
How do I pay for my order?
We accept Visa, MasterCard credit card and all our payment method are secured, we uphold our industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
To maintain security and prevent fraud, all credit holders are subject to authorization and validation and Us and the card issuer provider.
How secure is my credit card on the website ?
The website has features state-of-the-art security and industry-standard encryption technologies with encryption and protect your payment details when transferring and receiving customer data exchanged with our site server. Also, all transactions and any card data you may wish to save in your account for future purchases, is safe none of your credit-card details will be revealed.
Why might a credit card be refused?
The credit card being used may be refused for any of the following reasons:
The credit limit has been reached. Ensure you verify with your bank that the authorized purchase limit have not been exceeded.
The credit card may have expired. Verify that your card is still valid.
Some information may have been entered incorrectly. verify that all the required fields have been the accurately filled.
Ensure that the latest version of your web browser has been used, your browser might have some kinds of plug-ins. Also clear the cookies, restart the browser, and then try again.
Was I charged twice ?
Your credit card will only be charged once your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transaction to ensure sufficient funds and account authenticity. This authorization will be clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Taxes and Currency
All purchases on this site are charged in US dollars.
Sales tax is calculated at checkout according to the items you are purchasing and to your shipping destination and will be included in your order total.
Shipping
All delivery options available for orders will be displayed at checkout.
We endeavor to send the selected shipping tracking number of each package by email. You can also follow the delivery online through the track your order page.
To track your order and check the expected delivery date online.
A shipping confirmation email is sent as soon as the order has been process and it is on its way to you.
The tracking number usually is activated about 24 hours after the order is dispatched, while updates are not immediately after shipment, but kindly note and check back the following day.
- The return must be requested within 14 days of delivery of the order.
- The return package must be handed to the courier within 14 days of return authorization.
- The package can only be returned from the original shipping Country/Region.
REFUND TIMING
Once we verify the integrity of the items, we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted, directly to the card or PayPal account used for the original purchase, and in the same currency.
You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on banking procedures.
AREAS AND COUNTRIES/REGIONS WE SHIP TO:
Our website is in the United States and from this site, we can deliver to the United States, Canada, and United Kingdom.
Returning a purchase
Items can be returned within 5 days of the delivery of your order.
To request a return fill in the online Return Form (or log in to your account and click on the “Return this order” link attached in the order section).
After filling in the form, please follow these easy steps for returning the purchase to our warehouse:
- Prepare the items you wish to return in the original order box. Kindly ensure the products have all their packaging and accessories, that the security tag and seal are intact and that the return box is safely sealed.
- Before requesting a return, please make sure the products comply with our return conditions. Please note exchanges are not possible.
